Giulia DavalliTechnical Account Manager & Solutions Consultant
I make complex integrations work.
Technical work should make the customer’s next step clearer.
A technically correct integration is only the beginning. Customers also need reliable data, clear guidance and confidence in how a product supports their goals.
- Technical onboarding for SaaS and enterprise customers
- SDK, API, webhook and server-to-server integration support
- Event tracking, attribution, deep links and product analytics QA
- Data validation and troubleshooting across complex digital ecosystems
- Customer training, documentation and implementation guidance
- Cross-functional collaboration with Product, Engineering, Customer Success, Sales and Marketing
From technical issue to customer outcome
01 · Understand the context
I clarify the customer goal, expected user journey, technical setup and the evidence behind the issue.
02 · Validate the implementation
I investigate configuration, SDK or API behaviour, event schemas, data flows, environments and tracking logic.
03 · Align the right people
I translate findings into clear next steps for technical and non-technical stakeholders, keeping ownership and priorities visible.
04 · Enable successful adoption
I turn solutions into repeatable onboarding guidance, QA checks, documentation and customer education.
Selected work
Evidence, decisions and the work behind a reliable outcome.
Practice note · Onboarding & reliability · 7 min read
From customer goals to a launch the team could trust
A practical approach to translating business questions into event requirements, implementation ownership and evidence-based launch readiness.
- SDK
- API
- Event tracking
- Customer onboarding
Read the practice note
Practice note · Deep linking & mobile · 7 min read
Finding where the journey breaks
A structured method for diagnosing the path from a campaign link to the correct destination in a mobile app.
- Deep links
- Attribution
- Troubleshooting
- QA
Read the practice note
Case study · Gaming & growth · 7 min read
Turning viewers into players
How a live community gameplay activation connected creator trust, measurable acquisition and real-time participation for AION in Italy.
- Go-to-market
- Performance marketing
- Creator partnerships
- Analytics
Read the case study
For recruiters
Which work is most relevant to your role?
Describe the role, priorities or customer challenges. You’ll get a concise, evidence-based match to Giulia’s work.
Experience across technology, analytics and growth
I currently work independently as a Technical Account Manager and Solutions Consultant, supporting SaaS companies with onboarding, technical integrations, analytics validation and product adoption.
Previously, as a Technical Key Account Manager at Adjust, I supported enterprise customers across complex mobile measurement and analytics implementations. Before moving fully into technical account management, I built extensive experience in performance marketing and digital growth at YOC, GameGenetics and ad2games.
May 2024 – Present
Technical Account Manager & Solutions Consultant
Independent · Berlin
SaaS onboarding, product adoption, API and SDK integrations, event tracking and analytics validation.
Sep 2018 – Dec 2022
Technical Key Account Manager
Adjust · Berlin
Enterprise onboarding through SDK and API integrations, attribution, data flows and analytics reliability.
Mar 2016 – Aug 2018
Senior Performance Marketing Manager
YOC · Berlin
Analytics-driven acquisition and retention across European markets.
Jul 2014 – Feb 2016
Accounts Manager, Publishers Performance Marketing
GameGenetics · Berlin
Mobile and desktop campaigns and data-driven publisher optimisation.
May 2013 – Aug 2014
Account Manager & Performance Marketing Manager
ad2games · Berlin
Gaming publisher onboarding, international campaigns and live community go-to-market activations.
This path means I understand both the technical work required to make a product reliable and the commercial value of helping customers use it well.
Let’s build a better customer experience.
I am interested in Technical Account Management, Customer Success Engineering, Solutions Consulting and Implementation roles where technical depth, customer partnership and product adoption matter.
Based in Berlin · Open to remote EMEA opportunities
Italian native · English fluent · German B1